It has raised more questions.
Koreaboo
18 minutes ago
As is known, Ticketmaster is one of the biggest ticket sales and distribution companies in the world. The company handles nearly all ticketing for major acts worldwide and has tie-ins with venues as well.
Over the years, the company has been involved in legal disputes over various issues, even prompting former President Joe Biden to address “scam” concert ticket fees.
K-Pop Fans Have High Hopes For U.S. President Biden’s Crackdown On “Scam” Concert Ticket Fees
Recently, Ticketmaster has been part of a class action lawsuit over fees on the site, but it seems more complaints from fans will be on the way over the ticket buying experience.
On the day tickets for an event go on sale, the event page will usually have a message of when the sale begins. Around 10-15 minutes before, buyers can joining a “waiting room,” from which they’ll be placed into an online queue once the sales go live.
| Ticketmaster
The queue on other sites like AXS, mentions that the queue is random, which appears to be the general assumption across all ticketing sites.
Once the waiting room opens, we weed out the bots and then randomly choose fans to search for tickets. While tickets are not guaranteed, the waiting room allows more real fans like you to get a fair shot at seats.
— AXS UK
However, this appears to be untrue.
On May 13, Ticketmaster president Saumil Mehta responded to a ticket buyer’s question on X, directly about the queue. The OP mentioned that the queue was random, and that the same accounts should not be getting the best queue spots every time.
good morning saumil, i really appreciate you taking the time to engage in meaningful conversation with customers. I know many people have brought up resellers and credit card presales so I will focus on another area that proves to be quite frustrating for fans, which is queue…
— alexis ♡ (@lexs_version) May 13, 2026
Mehta responded, saying that there is no documentation that the queue positions are random.
I appreciate this feedback. I don’t know where this notion that queue positions are random came from. I have never said it, and I have asked internally and cannot find it written in help content etc.
With that said, I do understand where you are coming from. Would it be possible…
— Saumil Mehta (@saumil) May 13, 2026
This raised more questions regarding the ticketing queues, especially over what how the queue is decided in context to resellers.
maybe the notion came from it being fair? no one in their right mind would ever consider that certain accounts would have better luck than others because it doesn’t make sense. maybe prioritize user satisfaction and fairness and people will be happier with you and your app. https://t.co/jrKy2UbLPv
— kiri 𓊝 met conan! (@kidkrowvinyls) May 13, 2026
So our positions have always been set…meaning that bots and scalpers have known this information all along and have been prioritized/ known to make many many accounts…😮💨 https://t.co/Y2YXBKf0Hf
— Autumn’s version 🍁❤️🔥🌱✨️🪽 (@aurorabora518) May 13, 2026
Global President of Ticketmaster, yall… All those researcher armys were absolutely right, the queues were never randomised. The game has always been rigged. https://t.co/X5KIVq0vzV
— Dundun⁷ (@EnchantedByBTS) May 13, 2026